The Six Sigma Way Team Field Book by Peter S Pande, Robert P Neuman

Six Sigma is todays most talked-about, and successful, business improvement initiative. The Six Sigma Way Team Fieldbook goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project. Designed as a step-by-step implementation manual, it explains how to use Six Sigma methods to identify products and processes that need improvement, then use a proactive approach to either improve or redesign them-boosting performance, reducing costs, and/or increasing customer satisfaction